Battersea Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Battersea Removals provides household and commercial removal, packing, and associated services. By making a booking, accepting a quotation, or allowing our team to begin work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Battersea Removals, the removal service provider.

1.2 Customer means the individual or business engaging the Company to provide services.

1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services supplied by the Company.

1.4 Goods means all furniture, personal belongings, commercial items, and any other property that the Customer requests the Company to handle or transport.

1.5 Service Area means the main operating area of the Company, including Battersea and surrounding districts and such other locations in the United Kingdom as agreed between the parties.

1.6 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Quotations and Estimates

2.1 Any quotation or estimate provided by the Company is based on the information supplied by the Customer, including property access, volume of Goods, distance, and any special requirements.

2.2 Quotations are normally provided free of charge and, unless otherwise stated, are valid for 30 days from the date of issue. Quotations are subject to availability of resources and may be withdrawn or revised at any time before acceptance.

2.3 The Company reserves the right to adjust the quotation if:

a the information provided by the Customer is inaccurate, incomplete, or changes materially; or

b additional Services or waiting time are required as a result of circumstances beyond the Companys reasonable control; or

c the move involves stairs, restricted access, or long carry distances that were not disclosed at the quotation stage.

3. Booking Process

3.1 A booking is made when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. Acceptance may be in writing or in another form agreed by the Company.

3.2 The Customer must provide full contact details, correct collection and delivery addresses, any parking or access restrictions, and any relevant time constraints at the time of booking.

3.3 The Company may request a deposit to secure the booking. The amount and due date of any deposit will be stated in the quotation or at the time of booking.

3.4 The Company reserves the right to refuse or cancel a booking where it reasonably believes that the Customer is unable to meet payment obligations or where the work would pose a health, safety, or legal risk.

4. Customer Responsibilities

4.1 The Customer is responsible for:

a ensuring that they have full ownership of, or legal authority to move, all Goods; and

b arranging suitable parking and any necessary permits or permissions for the Companys vehicles at both collection and delivery addresses; and

c preparing the premises so that the Company can safely access and move the Goods, including clearing passageways and removing or securing obstacles; and

d packing all Goods adequately, unless the Company has agreed in writing to provide packing services; and

e notifying the Company in advance of any fragile, high value, or unusual items requiring special handling.

4.2 Where the Customer has failed to arrange suitable parking or access, any additional charges, fines, or delay costs incurred by the Company may be added to the final invoice.

5. Packing and Preparation

5.1 If the Customer packs their own Goods, it is their responsibility to ensure that all items are securely packed in appropriate containers and clearly labelled.

5.2 The Company may refuse to transport any item that, in its reasonable opinion, is inadequately packed or presents a risk to the safety of personnel, vehicles, or other Goods.

5.3 Where the Company provides packing services, such services will be carried out with reasonable care and skill. The Customer must inform the Company of any particularly delicate items and any manufacturer instructions relevant to disassembly or reassembly.

6. Excluded and Restricted Items

6.1 The Company will not transport the following without prior written agreement:

a hazardous materials, including flammable, explosive, corrosive, or toxic substances; and

b perishable goods requiring refrigeration; and

c live animals, plants, or any other living organisms; and

d cash, jewellery, precious metals, securities, or other high value items of a similar nature.

6.2 If any excluded items are found among the Goods without prior disclosure, the Company may remove or refuse to transport them and shall not be liable for any loss or damage arising from such removal or refusal.

7. Payments and Charges

7.1 Unless otherwise agreed in writing, payment terms are as follows:

a deposits are payable on booking and are non refundable except as provided in clause 8; and

b the balance of the agreed price is payable on or before the day of the move, prior to unloading at the delivery address.

7.2 The Company may accept various payment methods. Details of accepted methods will be provided with the quotation or at the time of booking.

7.3 If payment is not made in accordance with the agreed terms, the Company may:

a suspend or refuse to carry out the Services; and

b retain possession of the Goods until all outstanding sums are paid; and

c charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.

7.4 The Customer is responsible for all additional charges arising from unforeseen circumstances, including but not limited to parking penalties, waiting time due to delayed access, and extra labour or vehicles required as a result of underestimation of the volume of Goods.

8. Cancellations and Postponements

8.1 The Customer may cancel or postpone a booking by providing written or verbal notice to the Company. The following charges may apply based on the notice period:

a more than 7 days before the agreed move date no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion; and

b between 3 and 7 days before the move date up to 50 percent of the agreed price may be charged; and

c less than 3 days before the move date up to 100 percent of the agreed price may be charged.

8.2 Where the Customer postpones the move, any fees due under clause 8.1 may, at the Companys discretion, be credited against a new booking date, subject to availability.

8.3 The Company reserves the right to cancel or postpone the Services in circumstances beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdowns, or staff illness. In such cases, the Company will seek to agree a new date with the Customer and shall not be liable for any indirect or consequential losses.

9. Access and Delays

9.1 The Customer must ensure that the Company has safe and reasonable access to both the collection and delivery premises at the agreed times.

9.2 If access is delayed or restricted for reasons beyond the Companys control, the Company may charge waiting time or additional labour costs at its standard rates.

9.3 The Company is not liable for delay in completion of the Services where such delay is caused by traffic, road conditions, adverse weather, or other events outside its reasonable control, provided the Company has used reasonable efforts to complete the work.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in handling, packing, and transporting the Goods. However, the Companys liability is subject to the limitations set out in this clause.

10.2 The Company is not liable for:

a loss or damage arising from the inherent nature, defect, or condition of the Goods; or

b wear and tear, or pre existing damage; or

c damage to Goods packed by the Customer, unless there is clear evidence of mishandling by the Company; or

d minor cosmetic damage, such as scuffs or scratches, that reasonably occurs in the normal course of removals and does not affect the use of the item; or

e loss or damage where the Customer failed to inform the Company of fragile or high value items requiring special handling.

10.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable estimate of the value of the Goods or the amount stated in any applicable insurance cover held by the Company, whichever is lower.

10.4 The Company is not liable for any indirect or consequential losses, including loss of profits, business interruption, emotional distress, or loss of enjoyment.

10.5 The Customer should arrange additional insurance cover if the standard limits of liability are not sufficient for their needs.

11. Reporting Loss or Damage

11.1 The Customer must inspect the Goods and premises as soon as reasonably practicable after completion of the Services.

11.2 Any visible loss or damage must be reported to the Company as soon as possible and in any event within 7 days of the move date. Failure to notify the Company within this period may affect the ability to investigate or settle any claim.

11.3 The Customer must provide reasonable evidence of loss or damage, including photographs, receipts, or repair estimates where available, and must allow the Company or its representatives reasonable access to inspect the affected items and premises.

12. Waste, Recycling, and Environmental Regulations

12.1 The Company will handle waste or unwanted items only where specifically agreed as part of the Services. Any such work will be carried out in accordance with applicable UK waste and environmental regulations.

12.2 The Customer must not request the Company to dispose of hazardous or prohibited materials, including chemicals, oils, asbestos, medical waste, or electrical items that are subject to specific disposal rules, unless agreed in advance and compliant with relevant legislation.

12.3 Where the Company agrees to remove waste or unwanted items, the Customer warrants that they have the right to dispose of those items and that the items are not subject to any restrictions or third party interests.

12.4 The Company aims to minimise environmental impact and may use recycling and authorised waste transfer facilities where appropriate. The Customer acknowledges that additional charges may apply for such services, which will be communicated in advance where reasonably practicable.

13. Storage Services

13.1 If the Company provides storage, either directly or through a third party, the terms of storage, including charges, access, and insurance, will be confirmed separately.

13.2 The Customer is responsible for ensuring that no prohibited or hazardous items are placed into storage. The Company may inspect stored Goods and remove any such items at the Customers expense.

14. Health and Safety

14.1 The Company takes health and safety seriously and will comply with relevant UK legislation and best practice in the provision of Services.

14.2 The Customer must not ask the Companys staff to undertake any action that could reasonably be considered unsafe, such as lifting items that exceed safe manual handling limits or working at unprotected heights.

14.3 The Company may refuse to proceed with all or part of the Services if, in its reasonable opinion, conditions at the premises present a risk to health or safety. Any resulting delays or costs shall be the responsibility of the Customer.

15. Complaints

15.1 If the Customer has a complaint about any aspect of the Services, they should raise it with the Company as soon as possible so that an attempt can be made to resolve the matter promptly.

15.2 The Company will investigate complaints in good faith and may request additional information from the Customer to assist in resolving the issue.

16. Data Protection

16.1 The Company will collect and process personal data about the Customer only to the extent necessary to provide the Services, manage the Contract, and comply with legal obligations.

16.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary for the performance of the Services or as required by law.

17. Subcontracting

17.1 The Company may use subcontractors or agents to carry out all or part of the Services, provided that it remains responsible for the overall performance of the Contract.

17.2 These Terms and Conditions shall apply equally where the Services are provided by a subcontractor, and the Customer shall not enter into any separate contractual relationship with such subcontractor in relation to the Services.

18. Variations

18.1 Any variation to these Terms and Conditions or to the Services must be agreed in writing by the Company.

18.2 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless otherwise agreed in writing.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

20. Severability

20.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

21. Entire Agreement

21.1 These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

21.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions or in the written quotation.